Case Studies

Convergys India Services Pvt. Ltd.

One of the biggest and largest Business Process Outsourcing Organizations in India called Convergys is working for a Financial Services Company. They needed some help in meeting their targets in the current recession time. Thus our goal was to improve their performance and help them meet their targets. 

Mitesh Khatri and team worked with the staff and understood the depth of the issue. On discussion it was understood that the staff already had all the required skills. However they were low on energy because of past target failures and they were also dominated by the recession. A lot of their staff had started believing that since their customers were impacted by the recession period hence meeting their customer satisfaction targets was not possible.

We designed and executed a 2 hour long exercise with very specific tools. With this Strategic Training Program we were successful in increasing the Energy, Motivation & thus Performance of the Convergys staff. As a result the same month their results went sky high and they created the following success: 

Paradigm Shift Results....

Within one month of the program team Achieved Their Targets near record levels. They beat their competitors in that month for the first time. The Energy & Motivation on the floor went sky high. The customer  satisfaction results improved and the financial services client is very happy with the performance of the staff. Most importantly their staff is now equipped to produce results in-spite of the recession or any other external factors. Their results have been consistent for 3 months now and the impact of the workshop on the results and employee motivation has been endorsed by their Center Director - Deepak Mathur.  

R Systems International  Ltd.

One of the development units of an IT organization in India called Indus Soft, was facing problem in the area of quality of the product. The development unit was developing products for financial institutes where scope of error was extremely low. How much ever hard the team was trying they were not able to deliver the error free products. 

Paradigm Shift Results....

Our team delivered a 2 day long program and suggested them few techniques, which they could implement in the team. After implementation of the technique taught in our training program, the development unit has launched several successful products, has broke all their records and delivered error free products continuously for many times.